Pick a image do nothing

When I try to insert a image in KLWP, I get nothing, just a short waiting/loading animation. I have a Huawei Mediapad M5

With a second device it works without any problem (samsung note 3)

I tried all the possible solutions propossed here https://help.kustom.rocks/i236-bitmap-pick-image-issue

I have the last version of the free version, I need to fix this before upgrading to the pro version